Track my order
Delivery tracking
Where is my parcel?
Enter your tracking number to see the latest updates on your delivery.
You’ll find your tracking number in your shipping confirmation email.
Please enter a valid tracking number.
Find your tracking number
We’ll email you your tracking number as soon as your order is dispatched.
Track your parcel
Enter your tracking number above to see the carrier’s latest updates.
Receive your order
Tracking updates appear as your parcel makes its way to you, right up to delivery.
Can’t find your tracking number?
Check the shipping confirmation email we sent when your order was dispatched. If you can’t find it, our team can help.
Need help?
Parcel tracking FAQs
Find answers to common questions about shipping and tracking your order.
Where can I find my tracking number? +
We’ll email you your tracking number when your order is dispatched. If you can’t find our email, check your spam folder too.
Why aren’t my tracking details showing yet? +
After dispatch, it can take a little while for the carrier to register your parcel. If you’ve just received your tracking number, try again later.
My tracking hasn’t updated for several days. Is that normal? +
Carriers may go several stages without posting an update. Your parcel can still be on its way while the tracking status stays the same.
Tracking says “delivered”, but I haven’t received my parcel. What should I do? +
Check your letterbox and any safe places around your home. Ask anyone who may have accepted the parcel for you. If you still can’t find it, contact our support team.
Can I track my parcel on my phone? +
Yes. This tracking page works on mobile too. Enter your tracking number to see the latest delivery updates.
What should I do if there seems to be a problem with my parcel? +
If tracking shows a problem or your parcel appears to be stuck for an unusually long time, contact customer support with your order number and tracking number so we can help.
Have a question about your delivery?
Our team can help if you’re having trouble tracking your order or receiving your parcel.
Go to customer support