Customer support
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Have a question about a plush toy, your order or our services? Our team is here to help and will get back to you as soon as possible.
Frequently asked questions
Find answers to our most common questions.
How long does delivery take?
Delivery times depend on your destination and the shipping method you select. You’ll see an estimated delivery time when you place your order and receive tracking details once it ships.
How can I track my order?
You’ll receive tracking details once your order ships. You can also find your order information in your customer account.
Can I return my plush toy?
If your purchase isn’t right for you, you can request a return under the terms and time limits set out in our returns and refunds policy.
How do I choose the right plush toy?
Check the dimensions on the product page to find a size that suits you. If you’re buying for a child, check the recommended age for that model.
How do I clean my plush toy?
Follow the care instructions on the label or product page. Only machine-wash your plush toy if the instructions say it’s suitable.
What should I do if my plush toy arrives damaged?
Contact our customer service team with your order number and a description of the problem. We may ask for photos to help us resolve your request faster.
Still need help?
Send us your question using the contact form. Our team will get back to you as soon as possible.